Shipping Info.

All items will be dispatched within 5-7 working days, unless notified otherwise. Please note most items are made to order and lead times can vary at busy times. You will receive an email notification when you order has been posted.

UK Parcels will be shipped Royal Mail, you can choose which method at the checkout. A tracked option is available and is recommended at busy times and close to the festive period.

Shipping prices will be automatically determined by parcel weight/size. Weights will be combined with multiple items.

Please message in advance if you have an urgent order to check current ETA’s.

International parcels will be sent Royal Mail International Standard, delivery times will vary by destination.

If you have not received your order within 10 working days (25 for International) of receiving your dispatch email please contact hello@northstarneedlework.com

Returns Policy

Returns will only be accepted within 30 days of purchase, in the original condition. Please return items in original packaging to ensure the condition is maintained during return postage. Contact hello@northstarneedlework.com prior to posting any returns to confirm details.

All postage will be covered by the buyer.

Note earrings may not be returned for hygiene reasons.

If you have received a damaged or incorrect item, please contact the address above and I will look into it immediately.

Refunds will be processed as soon as the returned items have been received, via your original payment method. Timeframes for your refund to be received will vary by payment method.